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  • GENERAL
  • ORDERS
  • SHIPPING & RETURNS
  • PRODUCTS

GENERAL

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What is EcoRoots selling?

We’re a one-stop brand for zero-waste alternatives of everyday products. From home and cleaning to beauty and skincare products, we’re offering sustainable, affordable, and zero-waste products for a better you and a better planet, too. We work with different small business owners and vendors from across the United States and around the world to help with sourcing and creating our products.

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Are all of your products cruelty-free?

EcoRoots takes the safety of our customers, the environment, and animals very seriously. All of our eco-friendly products are cruelty-free and never tested on animals!

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Is everything on EcoRoots sustainable?

We take sustainability and our environment very seriously, and we are doing our best to source sustainable materials in everything from our packaging to our products. We’re all on a mission to make the world a better place.

We carefully analyze our packaging, ingredients, and suppliers to reduce our impact. We are not perfect, but every day we are making strides to be more sustainable.

With the mission of bringing you low-waste products that benefit the planet and you, all that we carry in our shop is responsibly sourced and produced with mindful ingredients. Whether that means using earth-friendly materials, utilizing recycled waste, or working with small businesses that give back to the planet, we’re confident that any product you buy through EcoRoots has a lower impact than traditional mass-production products. 

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How do you ship your products?

All of our products are manually packed and shipped in packaging that is 100% plastic-free. We use and reuse only recyclable and compostable materials for our shipping supplies. We also work with our vendors to ensure that products are shipped plastic-free, and we try to reuse their packaging whenever possible. So, we can proudly say that every part of your package can be composted, reused, or recycled.

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What is 1% for the Planet?

As a brand built on community, we love to give back. EcoRoots is a proud contributing member of 1% for the Planet, a worldwide network of consumers, businesses, and nonprofits that are linked together in a mission to protect the future of our planet.

By committing one percent of our annual sales toward green initiatives, this allows us and you to play an active role in healing the planet. A portion of every EcoRoots purchase you make directly connects your dollars to the “doers” in the field. Past support and donations include Ocean Conservancy.

ORDERS

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How can I reach the EcoRoots team regarding my order?

If you have a question or concern regarding your order, please reach out to hello@ecoroots.us with your order number or your full name. We will get back to you during regular business hours from Monday through Friday. Our customer support team does not work on the weekends.

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What is the status of my order?

When your order is ready to be shipped, you will receive a shipment confirmation email. You will not receive an email confirmation if you only provided a phone number.

Most of our orders are shipped within 1-2 business days after the order has been placed. Please keep in mind that processing times may vary depending on holidays.

Your confirmation email will contain shipment details and your tracking number. It may take 24 hours for tracking updates to appear. If you have any questions about the status of your order, please reach out to us.

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Can I change my shipping address after I placed an order?

Please email us at hello@ecoroots.us with your order number and updated shipping address to request an address change to your order, and we will do our best to accommodate if the order has not been shipped.

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Can I change or cancel my order?

If you place an order that isn’t quite complete yet, you will need to reach out to hello@ecoroots.us right away and request for it to be cancelled. Be sure to include your order number in the request.

Once we confirm that we are able to process the cancellation, you can rebuild your order with a clean slate. But please keep in mind that once an order has been dispatched and on transit to you, we will be unable to make any changes or cancellations.

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Why I did not receive a confirmation with my order?

You will not receive an email confirmation if you only provided your phone number. Please make sure you leave your email address when you place an order, so you can receive an email confirmation regarding your order status.

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What happens if my package is returned to EcoRoots?

We will contact you (if you provided us your email address) when the package is received by our team and explain why the package was returned. Upon remedy of the issue, we will resend the package to you.

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What if the tracking number shows "Delivered," but I haven't received my package?

If you find yourself in the middle of a missing package mystery, below are some steps to take and things to consider:

1. Give It Another Day – USPS delivery trucks are equipped with a GPS tracking shipping that may accidentally mark a package as being delivered, when it has not yet been. If your package has showed as being delivered, but you have yet to receive it, give it another business day after that update and there’s a good chance it will reach you then.

2. Search Around – If you don’t see it in front of your door, check your back door, side of the house, apartment lobby or mailroom, and with neighbors that may have received it by accident.

3. Contact Your Local USPS Office – If you’ve waited an extra day for your delivery and searched every logical place it might be but to no avail, now is a good time to reach out to your local post office for more guidance.

As a small brand unfortunately, we don't cover stolen or misplaced packages if the tracking number status is “Delivered”! If you are experiencing shipping and delivery issues, you can email us at hello@ecoroots.us and we will do our best to help you out.

SHIPPING & RETURNS

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What shipping materials do you use?

For packaging and shipping, we use only recyclable materials, including cardboard, paper tape, crinkle paper, and packing paper to make sure your products arrive safe and stay tight during transport.

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How long will it take to ship my order?

Orders are shipped Monday through Friday. You should receive an email order notification after you place your purchase. You will not receive an email confirmation if you only provided a phone number.

We ship via USPS, so once your order ships, you can typically expect to receive your order within 2 - 6 business days. Please be patient, as USPS is currently experiencing delays. Please expect moderate delays for the duration of the COVID-19 pandemic, as carriers work to deliver high shipping volumes. Thank you for your understanding.

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Do you ship internationally?

Yes! We want to make it easier for you to reduce your waste, no matter where you are!

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What is your return policy?

At this time, EcoRoots does not accept returns. Returned products generate over 4 billion pounds of landfill waste per year in United States alone.

If you have any issues with your product, please don't hesitate to email us at hello@ecoroots.us and we will address these on a case-by-case basis.

Thank you for being eco-conscious!

PRODUCTS SHAMPOO & CONDITIONER BARS

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How do you use the shampoo and conditioner bars?

Shampoo: Apply bar directly to wet hair and massage with hands until desired lather is achieved. Alternatively, lather bar in hands and apply to hair. Rinse thoroughly and repeat as necessary.

Conditioner: Glide the bar directly onto wet hair, starting at the roots and concentrating on the ends. Wait one to three minutes, then rinse fully. Leave the bar out to air dry so that it’s ready for its next use.

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Where is the shampoo & conditioner bars made?

Our shampoo & conditioner bars are proudly made in USA.

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Are your shampoo & conditioner bars septic/river safe?

Yes, our shampoo and conditioner bars are septic-safe. All of our formulas contain water-soluble ingredients and do not contain phosphates or other harsh chemicals that may interfere with septic systems.

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What type of packaging do you use for the shampoo & conditioner bars?

In an effort to reduce our impact and packaging, our bars are shipped package-free. So, now you might ask, “Which one is the shampoo and which one is the conditioner?".

Here are two easy tips to determine which one is which: the shampoo bar is slightly bigger than the conditioner bar, and the conditioner has a smoother surface.

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Do EcoRoots shampoo bars contain sulfate? What is SCS?

Our shampoo bars contain a gentler surfactant, sodium coco sulfate (SCS), which is less irritating than sodium laurel sulfate (SLS). Sodium coco sulfate (SCS) is derived from the fatty acids of coconuts and is a mild cleanser that makes the bars lather.

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Do your shampoo bars sting eyes?

Our shampoos can cause a burning sensation if you get them in your eyes. Always keep your eyes closed when using any shampoo on your hair and head.

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How many plastic bottles are diverted from landfills by using one bar?

On average, one shampoo or conditioner bar is predicted to save you roughly two to three average-sized plastic shampoo or conditioner bottles.

This means that one shampoo or conditioner bar = two or three plastic bottles diverted from landfills.

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Can I use your shampoo bars on colored-treated hair?

Yes! Our shampoo bars are suitable for all hair types, including color-treated hair. They won’t strip color from the hair.

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Can I use your shampoo bars if I have curly hair?

Yes. Our shampoo and conditioner bars are suitable for all different hair types, including curly hair.

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What is the best shampoo/conditioner bar for dandruff?

To combat dandruff, you might want to opt for our Fresh Mint shampoo and conditioner bar. This particular bar is made with fresh peppermint combined with healing tea tree oil, which is helpful for people who experience dandruff. Extracted from the peppermint plant and melaleuca tree, these essential oils help reduce flaky or dry areas of the scalp.

SAFETY RAZOR

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How do I use a safety razor?

1. Wash and gently exfoliate your skin to remove any dirt or other impurities that may cause irritation.

2. You’ll definitely want to use a shaving soap bar, lather, or cream of some sort - no dry shaving here! Once you’ve gotten yourself all bubbly, start shaving.

3. You’ll want to position your razor at an angle (no need to apply pressure to the razor) of about 20 to 30 degrees and let the weight of the razor do the work.

4. Rinse the razor frequently with warm water.

5. Feel your skin to find places that you may have missed and go over them again smoothly.

Give yourself some time to get used to your new razor. If you’d like to see the instructions in action, find a safety razor YouTube video to watch before you get started.

There’s no shaving in a hurry when you’re using a safety razor but we promise you’ll get used to it. You’ll be an expert in no time!

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How do I insert or change the blades of a safety razor?

This process is as easy as one, two, three:

1. Unscrew the head of the razor. There are three pieces to a safety razor: the handle, the plate (the bottom of the head) and the cap (the top of the head). Once you have unscrewed the head from the razor, you’ll be able to separate the cap and the plate.

2. Insert the blade on the plate.

3. Set the cap on top of the plate and blade, and screw the head back onto the handle.

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How can I prevent razor bumps or razor burn?

The best way to avoid both razor bumps and razor burn is to follow these simple steps:

1. Shave at the end of your shower. You want your follicles to be nice, warm and open.

2. Exfoliate your skin before you shave. By getting rid of all the dead skin, you’re also helping lift up all of the hair! None of those little buddies are going to get trapped under your dead skin.

3. Change your blade often! You want to have a clean, sharp blade on your razor at all times. Remember - change your blade every 3 to 5 shaves.

4. Never dry shave! This is seriously so important. You need that rich lathery goodness to help the razor glide across your skin! It will also leave you moisturized and smelling fantastic - especially if you’re using EcoRoots shaving soap.

5. Always shave with the grain! We know - it seems counterintuitive to shave that way, and most people tend to shave against the grain, but the right way really is with the grain. Give it a try for the next few times and we promise, you’ll feel the difference!

6. After you shave, let your skin breathe. Especially the bikini area - wear loose-fitting underwear to give your goods some space. Tight undies will irritate that most sensitive of places.

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Can I travel on a plane with a safety razor?

Yes. If you’re traveling with your safety razor, you’re going to need to pack it in your checked luggage. As the blades are removable, they are considered a weapon by the TSA, and therefore are not allowed in your carry-on bag.

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How often should I change my safety razor blades?

You should change your blades every three to five shaves. For most people, this will be about once per week. If your razor feels like it’s dragging across your skin, then you definitely need a new blade.

Don’t try and stretch out the blades for longer than instructed. Otherwise, you’ll end up with razor burn, bumps, and probably a few cuts!

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How do I recycle safety razor blades?

Safety razor blades are recyclable. Because they are sharp, and because of their function, they are considered hazardous. You can recycle your blades at your local recycling center, where the blades will go into the stainless-steel recycling. Call your local recycling center to find out what the exact process looks like, as it may vary depending on the location.

What many people do is make themselves a little "razor bank." Go to a thrift store and find yourself a cute metal piggy bank and use that as your storage container! It will take a good long while to fill up. In the meantime, it will keep your blades from harming anyone, and then you can drop the whole kit n’ caboodle into the recycling once it’s full.

A note: we are currently working to implement our own recycling program for the blades.

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Where is your safety razor made?

Our safety razor is designed in the USA and consciously manufactured in China.

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Where I can find the pack of five free blades?

Our razor comes with a pack of blades. The pack of five free blades is located inside the razor package and underneath the razor.