WHAT IS YOUR RETURN POLICY?
EcoRoots does not accept returns or issue refunds. Returned products generate over 4 billion pounds of landfill waste per year in United States alone.
Unfortunately we don't cover stolen or misplaced packages if the tracking number status is delivered.
If you have any issues with your product, please don't hesitate to email us at firstname.lastname@example.org and we will address these on a case-by-case basis.
Thank you for being eco-consciousness!
WHAT SHIPPING MATERIALS DO YOU USE?
For packaging and shipping, we use only recyclable and up-cyclable materials that are completely plastic-free and biodegradable. If your package comes with peanuts, just put them in water if you don`t reuse them. They are made from cornstarch and are 100% dissolvable.
HOW LONG DOES IT TAKE TO SHIP MY ORDER?
We ship via USPS, so once your order ships, you can typically expect to receive your order within 2-5 business days. You should receive an email order notification with a tracking number to track your shipment.